Responsible Gaming

Responsible gaming at pure-lethbridge-casino means making informed, conscious choices about your gambling entertainment. Our goal is to ensure every player understands both the enjoyment and the risks of casino play. As an operator licensed by Alberta Gaming, Liquor and Cannabis (AGLC), pure-lethbridge-casino is committed to providing comprehensive support, practical tools, and guidance to help you play safely and responsibly at all times.

Risk Awareness

OBSERVE: Gambling entertainment can be enjoyable, but recognizing the signs of potential risk is crucial for player well-being. EXPAND: Early identification of problematic behaviors enables timely intervention and access to support resources. REFLECT: The following indicators may signal a gambling problem:

• Preoccupation: Frequently thinking about gambling or planning the next session, even when not playing.
• Loss Chasing: Increasing bets or gambling more to recover previous losses.
• Neglecting Responsibilities: Ignoring work, studies, or family due to time spent gambling.
• Borrowing or Selling: Acquiring funds for gambling through loans or selling personal items.
• Emotional Impact: Feeling anxious, depressed, or irritable when not gambling.
• Concealment: Hiding gambling activity or losses from friends and family.

Self-Assessment Test

Consider these questions to evaluate your gambling behavior. If you answer "yes" to several, you may benefit from additional support:

• Do you gamble more than you can afford to lose?
• Have you tried, unsuccessfully, to reduce or stop gambling?
• Do you feel restless or irritable when attempting to cut down?
• Has gambling caused financial, professional, or personal problems?
• Do you hide your gambling from others?

Regional Compliance Note: All risk awareness guidance is aligned with AGLC and Canadian responsible gambling standards.

Limits & Tools

OBSERVE: Pure-lethbridge-casino, via pure-lethbridge-ca.com, provides flexible tools for players to set boundaries. EXPAND: These tools are designed to prevent excessive gambling and support healthy play. REFLECT: The following options are available through your personal account:

Deposit Limits

1. Access the Limits Section: Log in at pure-lethbridge-ca.com and navigate to "My Account" > "Responsible Gaming" > "Set Limits."
2. Select Period: Choose the type of limit-daily, weekly, or monthly.
3. Enter Amount: Input your desired maximum deposit amount for the chosen period (e.g., $100 per week).
4. Confirm: Save changes to activate your limit. You cannot deposit more than this amount until the period resets or the limit is changed (subject to a cooling-off period).

Time Limits & Session Controls

• Session Timers: Set a maximum session duration (e.g., 60 minutes) in the "Responsible Gaming" section. A notification will prompt you when the limit is reached.
• Time-Out (Breaks): If you need a short pause, access "Take a Break" and select a duration (24-72 hours). During this period, you will not be able to log in or gamble.

Legal Obligation: All limit-setting features comply with AGLC requirements and are protected against circumvention. Changes to limits may require verification and a waiting period to reduce impulsive decisions. Seek assistance from support if you require help setting or adjusting limits.

Self-Exclusion

OBSERVE: Self-exclusion is a formal process for players seeking a break from gambling, either temporarily or permanently. EXPAND: This protective feature aligns with regulatory requirements and industry best practices, offering autonomy and support. REFLECT: Follow these steps to initiate self-exclusion on pure-lethbridge-ca.com:

1. Navigate to Self-Exclusion: Log in, go to "My Account," select "Responsible Gaming," then "Self-Exclusion."
2. Choose Duration: Select your preferred exclusion period (minimum 6 months; up to permanent/lifetime options).
3. Confirm Decision: Review the terms and confirm your choice. You will receive written confirmation via email.
4. Contact Support: For assistance or questions, email [email protected] or call +1 403-331-0022.

• Consequences: During the exclusion period, you cannot log in, deposit, or play. Withdrawal of remaining balance is subject to verification and may be processed according to the terms in place at the time of exclusion. Early reactivation is not permitted.
• Legal Protections: All self-exclusion agreements are confidential, in compliance with Alberta law and AGLC standards.

Regional Compliance Note: Self-exclusion terms adhere to Canadian regulatory obligations and best practices for player protection.

Support Resources

OBSERVE: Access to professional, confidential support is essential for responsible gaming. EXPAND: The following resources are available to all players of pure-lethbridge-casino via pure-lethbridge-ca.com:

Local Support - Canada

• Alberta Health Services Addiction Helpline: 1-866-332-2322 (24/7, English/French)
• Canada National Problem Gambling Helpline: 1-888-230-3505 (24/7, English/French/Other languages via interpretation)
• ConnexOntario (Ontario residents): 1-866-531-2600 (24/7, English/French/Multilingual)

International Support Organizations

Self-Exclusion Schemes & Blocking Tools

• Canada: Regional self-exclusion available via Alberta Gambling, Liquor and Cannabis (AGLC) Voluntary Self-Exclusion Program.
• International: UK GamStop (gamstop.co.uk), Spain RGIAJ (ordenacionjuego.es).
• Blocking Apps: Gamban (gamban.com), BetBlocker (betblocker.org).

Family Support

• Gam-Anon Canada: gam-anon.org
• Parent-to-Parent Support Forum: gamblingtherapy.org/forum
• Helpline for Families: 1-888-230-3505 (confidential, 24/7)

Confidentiality: All inquiries and support requests are handled with strict confidentiality. Professional help is always available and recommended for players and their families.

Legal Obligation: Provision of support resources is a regulatory requirement under AGLC and Canadian gambling law.

Help for Family

OBSERVE: Family and friends can play a vital role in supporting individuals affected by gambling. EXPAND: Open, understanding communication and timely intervention often make a meaningful difference. REFLECT: Consider the following tips and resources:

• Approach with Empathy: Choose a calm moment to express your concerns without blaming or criticizing. Use "I" statements to focus on your observations and feelings.
• Encourage Professional Support: Suggest contacting local helplines or support organizations listed above for confidential help.
• Connect to Support Groups: Forums such as gamblingtherapy.org/forum and Gam-Anon provide a safe space to share experiences and strategies.
• Seek Professional Guidance: Consider recommending a psychotherapist or counselor experienced in gambling addiction.
• Immediate Support: If the situation is urgent, call the Canada National Problem Gambling Helpline: 1-888-230-3505.

Next Steps: Do not hesitate to reach out for help-early intervention can prevent escalation and support recovery.

Operator's Commitment

OBSERVE: As a licensed operator, pure-lethbridge-casino at pure-lethbridge-ca.com upholds the highest standards of responsible gaming. EXPAND: We employ advanced internal procedures to identify, prevent, and address problem gambling. REFLECT: Our operator commitments include:

• Behavioral Monitoring: Regular analysis of player activity to detect irregular patterns (e.g., rapid bet increases, frequent losses, extended sessions).
• Automated Warnings: Proactive notifications or warnings are sent if risk indicators are identified (e.g., deposit spikes, repeated failed limit changes).
• Support Intervention: Our responsible gaming team may reach out via email or phone if concerning activity is detected, offering support and advice on available tools.
• Staff Training: All gaming staff are certified under AGLC AML and responsible gambling standards, ensuring professional guidance and intervention when required.

Legal Obligation: These procedures are mandated by AGLC and Canadian law to protect players and maintain a safe gaming environment. Player privacy is strictly maintained in all monitoring and interventions.

Updates

OBSERVE: Regulatory standards and responsible gaming tools may evolve over time. EXPAND: It is important that players are kept informed of any changes that affect their rights or available protections. REFLECT:

• Notification Channels: Any updates to responsible gaming policies will be communicated via email to registered users and through prominent banners on pure-lethbridge-ca.com.
• Last Updated: 2025-11-06
• Player Responsibility: Players are encouraged to review this page regularly for the latest information and policy changes.

Legal Obligation: Timely notification of changes is required by provincial regulations to ensure player awareness and continued compliance.

Contact & Feedback

OBSERVE: Immediate access to the responsible gaming team is essential. EXPAND: Multiple channels are available for self-control requests, support, and feedback. REFLECT:

• Email: [email protected] (Responsible Gaming Department)
• Phone: +1 403-331-0022 (Main Office, Alberta)
• Online Contact Form: pure-lethbridge-ca.com/contact
• Feedback Form: Available through your account dashboard under "Responsible Gaming" or directly via the contact page above. Submit feedback or request support regarding limits, self-exclusion, or general responsible gambling concerns. All submissions are confidential.

Legal Obligation: All contact channels are maintained in accordance with AGLC and Canadian privacy law. We are committed to providing prompt, professional assistance for all responsible gaming matters.