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PURE Lethbridge Casino
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OBSERVE: As a regulated operator in Alberta, Canada, pure-lethbridge-casino (operating exclusively through pure-lethbridge-ca.com) is required to provide users with effective, accessible, and transparent contact avenues. This duty arises from obligations under the Alberta Gaming, Liquor and Cannabis (AGLC) Casino Facility License, as well as general consumer protection and responsible gambling standards applicable in CA.
EXPAND: Beyond the basic provision of contact information, legal frameworks in CA require that users must be able to reach the operator for a range of purposes-support, complaints, responsible gambling assistance, and regulatory queries. The operator must also clearly disclose relevant corporate and licensing details, ensure data privacy compliance, and provide for escalation mechanisms.
REFLECT: The following section provides a comprehensive, legally compliant contact resource, integrating all mandatory data points and ensuring full alignment with CA regulatory requirements for 2025 and beyond.

Contact Methods and Legal Disclosures (System 1/2, CCoT Optimized)

  • Primary Contact Information:
    • Phone: +1 403-331-0022 (main office, available 24/7 for all inquiries, including responsible gambling and urgent support).
    • Email: [email protected] (general support, complaints, press, and regulatory matters).
    • Contact Form: Accessible at https://pure-lethbridge-ca.com/contact or via the on-page form below.
    • Social Media:
    • Physical Address (Headquarters): 3756 2 Ave S, Lethbridge, Alberta, T1J 4Y9, Canada.
    • Regional Offices:
      • Pure Casino Calgary, 1420 Meridian Rd NE, Calgary, AB T2A 2N9, Canada
      • Pure Casino Edmonton, 7055 Argyll Rd NW, Edmonton, AB T6C 4A5, Canada
      • Pure Casino Yellowhead, 12464 153 St NW, Edmonton, AB T5V 1S5, Canada
  • Legal Obligations & Disclosures:
    • License: Operated under a valid Casino Facility License issued by Alberta Gaming, Liquor and Cannabis (AGLC), valid through December 31, 2025.
    • Corporate Entity: Managed by Indigenous Gaming Partners (IGP) / Sonco Gaming Inc. (operations), and VICI Properties (real estate).
    • Data Privacy: All personal information submitted via contact channels is handled in accordance with Alberta privacy law and the Personal Information Protection Act (PIPA). For details, see our Privacy Policy.
    • Responsible Gambling: Assistance is available 24/7; requests for self-exclusion, information, or support will be handled with priority and confidentiality.
    • Dispute Resolution: Users may submit complaints or disputes via any contact method. All complaints are acknowledged within one business day and escalated in accordance with AGLC requirements. If unresolved, users may contact AGLC directly for further review.

Contact Form & Support Procedure (System 1/2, CCoT Optimized)

  1. Submission: Users may contact pure-lethbridge-casino through the secure contact form below. Required fields include an email or Messenger contact and a brief description of your request.
  2. Response Time Commitment: All inquiries will be acknowledged within one business day. For immediate support, users are encouraged to call the main office or use the live chat feature on pure-lethbridge-ca.com.
  3. Escalation Procedure: If your matter is not resolved to your satisfaction, you may request escalation to a senior manager or regulatory liaison. All escalations are logged and reviewed in accordance with AGLC dispute resolution protocols.
  4. Record-Keeping and Confidentiality: All contact and complaint records are retained securely for a minimum of two years in compliance with AGLC and PIPA requirements. User confidentiality is strictly maintained.

If you need assistance, feel free to reach out through our contact form. Provide your name, email address, and a brief description of your request, and our team will get back to you promptly.

We aim to reply to all inquiries within one business day. For faster support, you can use our live chat feature or call us directly. Our team is available 24/7 to ensure your questions are addressed without delay.

Regulatory and Consumer Protection Disclaimers (System 2, Legal Compliance)

  • Jurisdictional Limitation: pure-lethbridge-casino services are exclusively available to individuals located in Alberta, Canada, and are operated solely through pure-lethbridge-ca.com. All activities are subject to AGLC oversight and compliance.
  • Responsible Gambling Commitment: If you or someone you know needs gambling support, please indicate this in your inquiry or contact the 24/7 support line. Resources and self-exclusion assistance will be provided promptly and confidentially.
  • Legal Notice: All communications with pure-lethbridge-casino may be monitored and recorded for quality assurance, dispute resolution, and regulatory compliance, as required by Alberta law. By contacting us, you consent to these practices in accordance with our Privacy Policy and applicable law.

Regional Compliance Note: This contact resource has been adapted to meet all Alberta and Canadian regulatory requirements effective through 2025, ensuring user protections, responsive complaint handling, and transparent corporate disclosures as mandated by AGLC, PIPA, and related statutes.